Privacy Policy

ThermX Southwest is committed to protecting the privacy of our customers. We endeavor to ensure that the information you provide us with remains private and is used only for authorized purposes. This Privacy Policy outlines the types of personal information we collect, how it is used, and the choices you have regarding your information. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our website or services:

1. Cookies: Like many websites, we use cookies to enhance your experience. Cookies are small text files stored on your device that help us analyze how users interact with our site.
2. Non-personal Information: We may collect information such as browser type, IP address, and the pages you visit on our site. This information is used to improve our website and services.
3. Personal Information: If you choose to submit any information on the Contact Us page of this website or contact us directly via phone call or email, we may collect basic information such as your name, phone number, email address, and postal address. We do not share or sell this information; it serves only to process purchase orders and track order history.

How We Use Your Information

We use the information we collect for the following purposes:

1. Provide Services: To deliver the services you have requested, including customer support.
2. Improve User Experience: To personalize your experience and improve our website based on your feedback.
3. Communicate: To send you relevant information about your order and billing.
4. Analytics: To analyze website usage and improve our marketing efforts.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share non-personal information with trusted third-party service providers who assist us in operating our website or conducting our business.

Your Choices

You have the following choices regarding your information:

1. Opt-out: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
2. Cookies: Most browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of the site.

Credit Card Information

Our policy dictates all credit cards are to be accepted by phone, not in the body of emails. Credit card information is stored in a secured lock box until the date of order shipment when payment is ready to be processed. You will receive a copy of the invoice within 72 hours of shipment; at which point, once the payment has cleared, any credit card information retained will be destroyed. Unless the customer grants explicit permission in writing to retain payment information, we will not hold onto any payment information for use in future orders. You will need to provide that information again should you do business with ThermX Southwest.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page when they come into effect.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected]. Thank you for choosing ThermX Southwest.